Last Updated: 30/11/2025 Version 2.0

These terms and conditions are the contract between you and Annascape Limited (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

Annascape Coaching is a trade name of Annascape Limited, company number 9112013, registered in New Zealand.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

Definitions

“Content” means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.

“Annascape Coaching Subscription” means any service we provide, whether through Our Website or otherwise. It includes the subscription service we provide as set out on Our Website and in this contract.

“Post” means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly.

“Services” means all of the services available from Our Website, whether free or charged.

“Our Website” means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us. It includes all web pages controlled by us.

“Subscription Tiers” means the three levels of service offered:

• Nebula ($54/month)
• Galaxy ($166/month)
• Cosmos ($414/month)

Our Contract

These terms and conditions regulate the business relationship between you and us. By purchasing an Annascape Coaching Subscription or using Our Website, you agree to be bound by them.

We do not offer the Services in all countries. We may refuse to provide the Services if you live in a country we do not serve.

In entering into this contract you have not relied on any representation or information from any source except the definition and explanation of the Services given on Our Website.

Subject to these terms and conditions, we agree to provide to you some or all of the Services described on Our Website and in your Coaching Agreement at the prices we charge from time to time.

When the Contract Begins

For basic website access and Nebula tier subscriptions without one-to-one coaching: The contract between us comes into existence when we receive payment from you.

For Galaxy and Cosmos tier subscriptions that include group or one-to-one coaching: The contract between us comes into existence once the Coaching Agreement has been signed and dated by both parties and payment has been confirmed. The Coaching Agreement will be sent via email once payment has been confirmed. In this instance, your payment does not create a contract. If we decline to provide a Service we shall immediately return your money.

Term of Contract

Our contract with you operates on a month-to-month basis with no minimum commitment period. The subscription will automatically renew each month on the anniversary of the start date unless cancelled in accordance with the termination provisions below.

Changes to This Agreement

We may update these terms and conditions from time to time to reflect changes in our services, legal requirements, or business practices.

When we make changes:

• We will notify you by email at least 30 days before changes take effect
• Changes will only apply to new subscriptions or renewals after the notice period
• If you do not agree to the changes, you may cancel your subscription before the renewal date without penalty by giving 7 days written notice
• Continued use of our services after the notice period constitutes acceptance of the new terms

The version that applies to your subscription is the version that was in effect when you purchased or last renewed your subscription.

Fee Changes

We reserve the right to adjust fees upon 30 days written notice to you. You may choose to terminate this Agreement if you do not agree to the fee adjustment by giving 7 days written notice.

Your Account and Personal Information

When you visit Our Website, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

Annascape Coaching Subscription

Subscription Tiers

We offer three subscription tiers, each with different features and pricing:

Nebula Tier ($54/month) – The Formation Stage

Build the foundation of consistent nervous system practice. Learn to recognise your patterns and discover what helps your nervous system feel safe.

Includes:

• Weekly Live Meditation (Mondays 7:00 am NZST)
• Cooking Tutorials & Recipes
• Resource Library (how-to guides, journals, breathwork)
• Bonus Content
• Community Access
• Email support (response within 72 hours)

Galaxy Tier ($166/month) – Where Patterns Expand

Everything in Nebula PLUS weekly group coaching. Move from learning about the nervous system to understanding YOUR nervous system with expert guidance and peer support.

Includes:

• Everything included in Nebula
• Weekly Group Coaching (alternating Wednesdays 6:30 pm & Saturdays 10:00 am NZST)
• Pattern Identification & Personal Application
• Integration Tools & Accountability
• Peer Support in Community
• Email support (response within 48 hours)

Cosmos Tier ($414/month) – Where It All Integrates

Everything in Galaxy PLUS two hours of personalised one-to-one coaching monthly. Deep, held space for complex patterns with bespoke nervous system mapping and custom regulation tools tailored exactly to you.

Includes:

• Everything included in Galaxy
• Two Hours Monthly 1:1 Coaching (can be taken as one 2-hour session or two 1-hour sessions)
• Personalised Nervous System Mapping & Somatic Tools
• Custom Regulation Tools
• Deeply Held Space for Complex Patterns
• Priority email support (response within 24 hours)

Session Details

Live Meditation Sessions: Approximately 30-60 minutes, conducted online via Zoom

Group Coaching Sessions: Approximately 60-90 minutes, conducted online via Zoom

Individual Coaching Sessions (Cosmos tier only): 1-2 hours as scheduled, conducted online via Zoom

Additional Sessions

If you require additional coaching sessions beyond what is included in your subscription tier, these may be arranged at the Coach’s discretion at a rate of $100 per hour.

No Transfer

You may not transfer your Annascape Coaching Subscription to any other person.

Prices and Payment

Pricing

Prices are as set out above for each subscription tier. Prices are inclusive of any applicable goods and services tax or other sales tax.

The price charged for any Service may differ from one country to another. You may not be entitled to the lowest price unless you reside in the qualifying country.

Payment Terms

Payment shall be made by you prior to each monthly billing cycle via bank transfer or online payment link provided by us. Invoices are available upon request.

Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than New Zealand dollar will be borne by you.

You will pay all sums due to us under this agreement by the means specified without any set-off, deduction or counterclaim.

If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.

Unused Sessions

Unused sessions (for Galaxy and Cosmos tiers) do not roll over to the next month and cannot be refunded.

Refunds and Cancellation

Initial Purchase – 14-Day Cooling-Off Period

You have a 14-day cooling-off period from the date of purchase to cancel your Annascape Coaching Subscription for any reason and receive a full refund, provided you have not accessed substantial coaching services during this period.

For coaching packages that include one-to-one sessions (Cosmos tier): if you have attended a coaching session during the 14-day period, the refund will be reduced by the value of sessions attended at the rate of $100 per hour.

To request a refund within this period, contact us at anna@annascape.com.

Ongoing Subscription – Cancellation by You

Either party may terminate this Agreement at any time upon 7 days written notice to the other party.

You may cancel your subscription at any time by:

• Contacting us at anna@annascape.com with 7 days written notice
• Using the account management features on Our Website (if available)

In the event of termination by you, you shall be responsible for payment of any outstanding fees for Services provided up to the date of termination. No refunds will be provided for the current subscription period after it has commenced (i.e. after the 14-day cooling-off period has expired).

Your subscription will stop renewing after the current billing cycle completes.

Cancellation by Us

We may terminate this Agreement at any time, for any reason, with immediate effect by sending you notice to that effect by email.

We retain the right, at our sole discretion, to terminate any and all parts of the Services provided to you if we decide in our absolute discretion that you have failed to comply with any of the terms of this agreement.

Effect of Termination

Termination by either party shall have the following effects:

• Your right to use the Services immediately ceases
• We are under no obligation to forward any unread or unsent messages to you or any third party
• You remain responsible for any outstanding payments for services already provided

If we terminate the agreement for reasons other than your breach:

• We will refund the unused portion of your subscription on a pro-rata basis within 14 days
• You will have reasonable time to download any of your content from our platform

If we terminate due to your breach of the terms of this agreement:

• No refund will be provided for the unused portion of your subscription
• Your access to services ends immediately

Service Interruption or Technical Issues

If we are unable to provide services due to technical issues on our end, we will extend your subscription period or provide a pro-rata refund at your choice.

Cancellation and Rescheduling of Sessions

Individual 1:1 Coaching Sessions (Cosmos Tier Only)

You must provide at least 48 hours notice to cancel or reschedule a one-to-one coaching session.

Late cancellations (less than 48 hours notice) or no-shows for 1:1 sessions will result in the session being forfeited with no refund or rescheduling.

In exceptional circumstances (serious illness, family emergency, or other unforeseen circumstances), the Coach may waive the 48-hour cancellation requirement at their sole discretion.

Live Group Sessions and Meditation Sessions

Live group coaching sessions and meditation sessions cannot be rescheduled. If you cannot attend a live session, you may access the recording if made available by the Coach.

Cancellation by Coach

If the Coach needs to cancel or reschedule a session, you will be given as much notice as possible and the session will be rescheduled at a mutually convenient time.

Security of Your Payment Information

We take care to make Our Website safe for you to use.

Card payments are not processed on a page controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

If you have asked us to remember your credit card details for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

What Coaching Is and Is Not

Nature of Coaching

Coaching is a collaborative, solution-focused partnership designed to help you achieve personal and professional goals.

Important Disclaimers

Coaching is not a substitute for professional mental health care, medical treatment, legal advice, nutritional counselling from a registered healthcare professional, or financial advice.

The Coach is not a licensed therapist, psychologist, psychiatrist, or medical professional.

If you require such services, you should seek assistance from an appropriately qualified professional.

The Coach does not provide emergency support or crisis intervention outside of scheduled sessions.

Your Responsibilities as a Client

As a client, you agree to:

• Attend scheduled sessions on time and prepared to engage
• Participate actively and honestly in the coaching process
• Complete agreed-upon actions and homework between sessions
• Communicate any concerns or issues promptly to the Coach
• Inform the Coach of any changes in circumstances that may affect coaching
• Inform the Coach if you are currently receiving mental health treatment or have any physical or mental health conditions that may affect coaching

Your Content and Intellectual Property

Privacy and Confidentiality

Our privacy policy complies with the Privacy Act 2020 and is available at https://annascape.com/privacy-policy/.

Both parties agree to keep any and all information shared during the course of the coaching relationship strictly confidential, except as required by law or as otherwise agreed in writing.

The Coach may disclose your information without consent only where:

• Required by law or court order
• There is a serious and imminent risk of harm to you or others
• The Coach is required to report under mandatory reporting obligations

The Coach may use anonymised and de-identified information from coaching sessions for professional development, training, or supervision purposes.

Content You Share

When you use our services, you may share personal information, reflections, goals, and other content with us. This content remains your property.

For content shared in private coaching sessions or private areas:

• We will keep this confidential as outlined in our privacy policy and the Coaching Agreement
• We will not share, publish, or use this content for marketing without your explicit consent
• We may use anonymised insights from coaching engagements to improve our services

For content you post in public or group areas of our website (forums, group coaching spaces, community areas):

• This becomes visible to other members of those groups
• You should avoid sharing sensitive personal information in public spaces
• Other members may see and reference your contributions
• All participants agree to respect confidentiality, but we cannot control what others do with information shared in group settings

Confidentiality in Group Settings

If you participate in group coaching (Galaxy and Cosmos tiers), you agree to:

• Respect the privacy and confidentiality of other participants
• Not share other participants’ personal information or stories outside the group
• Participate respectfully and supportively

Limited Licence for Service Delivery

You grant us a limited licence to:

• Store and process your content to deliver coaching services to you
• Use anonymised and aggregated data to improve our services
• Share testimonials or success stories only with your explicit written permission

This licence ends when you close your account, except for anonymised data which cannot identify you.

Coach’s Intellectual Property

The Coach retains all ownership rights to any materials, tools, methodologies, or techniques developed by the Coach.

You are granted a non-exclusive, non-transferable licence to use any materials provided by the Coach solely for your personal benefit.

You may continue to use materials provided during coaching after the coaching relationship ends, but you may not reproduce, distribute, or use such materials for commercial purposes without written permission from the Coach.

Your Responsibilities

You are responsible for:

• The accuracy of information you provide
• Ensuring you have the right to share any content you post
• Respecting other members’ confidentiality in group settings
• Not sharing content that violates others’ rights or applicable laws
• Your own progress, decisions, and success in the coaching process

You retain all copyright and ownership rights to your content. We make no claim to ownership of your personal information, coaching notes, or other content you create.

Restrictions on What You May Post to Our Website

We may, at our discretion, read, assess, review or moderate any Content Posted on Our Website. If we do, we need not notify you or give you a reason.

You agree that you will not use or allow anyone else to use Our Website to Post content which is or may:

• Be malicious or defamatory
• Be obscene, offensive, threatening or violent
• Be sexually explicit or pornographic
• Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person
• Give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business
• Solicit passwords or personal information from anyone
• Be used to sell any goods or services or for any other commercial use
• Include anything other than words (except for a photograph of yourself in your profile in such place as we designate)
• Contain hyperlinks, other than those specifically authorised by us
• Contain inaccurate, false, or misleading information
• Send age-inappropriate communications or Content to anyone under the age of 18

Professional Boundaries

The coaching relationship is strictly professional. The parties agree not to enter into any personal, social, romantic, or business relationships outside of the coaching relationship during the term of this Agreement and for 12 months following termination.

Coach Qualifications and Professional Standards

The Coach holds the following qualifications and certifications:

Psychology & Coaching:

• Diploma in Psychology & Counselling
• Trauma-Informed Coach Certification
• Life Coaching Certification
• Currently studying Certificate in Polyvagal Theory
• Acceptance & Commitment Therapy (ACT) Training
• Hypnotherapy Practitioner Diploma
• NLP Master Practitioner
• Certificate in Mental Health

Somatic & Breathwork:

• 80-Hour NZAB Breathwork Training
• Currently completing 400-Hour Breathwork Facilitator Certification (Sacred Breath Academy)
• Certified Meditation Coach

Nutrition & Culinary:

• Mental Health and Nutrition (University of Canterbury)
• Professional Chef Training (Level 3 Catering Certificate)

The Coach commits to upholding the ethical standards outlined in the International Coaching Federation’s Code of Ethics as a framework for professional practice, and to maintaining professional standards in all aspects of the coaching relationship.

The Coach maintains current professional indemnity insurance appropriate to the Services provided.

Notwithstanding the above qualifications, you acknowledge that coaching is not a substitute for licensed mental health treatment, medical advice, or nutritional counselling from a registered healthcare professional.

Liability and Limitations

Our Responsibilities and Limitations

Nothing in this agreement excludes or limits our liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by our negligence
• Any liability that cannot be excluded under New Zealand law

Consumer Guarantees

Where the Consumer Guarantees Act 1993 applies to services we provide to you, nothing in this agreement limits or excludes the guarantees provided under that Act.

Service Limitations

The Coach provides coaching services in good faith and with reasonable professional care and skill.

Our coaching services are intended to support your personal and professional development. However:

• Coaching is not therapy, counselling, or medical advice
• We are not responsible for decisions you make based on coaching conversations
• Results from coaching vary by individual and we make no guarantees about specific outcomes
• You are responsible for your own choices and actions

The Coach is not liable for your decisions, actions, results, or outcomes arising from coaching.

Technical Services

We will make reasonable efforts to ensure our website and services are available, but we cannot guarantee:

• Uninterrupted access to our website or services
• Error-free operation of all features
• Compatibility with all devices or browsers

You acknowledge that the Services may be interrupted for many reasons beyond our control.

Limitation of Liability

Subject to the above, our total liability to you for any loss or damage arising from this agreement or your use of our services (including the Coach’s total liability under any Coaching Agreement) is limited to the amount you have paid us in the 12 months immediately before the event giving rise to the liability.

We are not liable for:

• Indirect or consequential losses
• Loss of profits, business, or opportunity
• Losses that were not foreseeable to both parties when the contract was formed

Third-Party Content

We are not responsible for content, links, or services provided by third parties through our website.

If Our Website includes Content Posted by third parties, we are not responsible for any such Content. If you come across any Content which offends you, please contact us at anna@annascape.com.

No Guarantees or Warranties

The Coach makes no guarantees or warranties, express or implied, as to the specific results or outcomes to be achieved through the Services.

You acknowledge and agree that you are solely responsible for your own progress, decisions, and success.

Coaching outcomes depend on your own effort, commitment, and application of coaching insights.

The law differs from one country to another. All implied conditions, warranties and terms are excluded from this agreement to the extent permitted by applicable law.

We make no representation or warranty that the Services will be:

• Useful to you
• Of satisfactory quality
• Fit for a particular purpose
• Available or accessible, without interruption, or without error

Storage of Data and Session Interruptions

We assume no responsibility for the deletion or failure to store or deliver email or other messages.

We may, from time to time, set a limit on the number of messages you may send, store, or receive through the Service. We may delete messages in excess of that limit. We shall give you notice of any change to your limit, except in an emergency.

We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

Force Majeure

For the purpose of this clause, “Force Majeure Event” means an event beyond a party’s reasonable control that adversely impacts their ability to comply with obligations under this Agreement, including but not limited to: fire, flood, natural disasters, civil commotion, industrial action, war, pandemic, epidemic, and restrictions by government authorities.

If a party is unable to perform an obligation under this Agreement because of a Force Majeure Event, that party:

• Must notify the other party of this fact and the extent to which their ability to perform is affected
• Is temporarily relieved from performing the affected obligations for the duration of the Force Majeure Event
• Must use best endeavours to minimise the impact of the Force Majeure Event

Neither party is excused from any obligation to pay money because of a Force Majeure Event.

If a delay arising from a Force Majeure Event continues for more than 3 months, either party may terminate this Agreement giving 14 days written notice to the other party.

Complaints and Disputes

If You Have a Complaint

We take all complaints seriously. If you have a concern about our services:

1. Contact us at anna@annascape.com with details of your complaint
2. We will acknowledge your complaint within 2 business days
3. We will investigate and respond within 10 business days
4. If the matter is complex and requires more time, we will keep you updated on progress

Dispute Resolution

If a dispute arises out of or relates to the terms of this Agreement:

Initial Notification: A party claiming a dispute has arisen must give written notice to the other party detailing the nature of the dispute, the desired outcome, and the action required to settle the dispute.

Good Faith Negotiation: On receipt of the dispute notice, the parties must attempt to resolve the dispute expeditiously by good faith negotiation.

Mediation: If, 21 days after the date of the dispute notice, the dispute has not been resolved, the parties must agree upon selection of a mediator.

Any mediation will be held in Taupo, New Zealand.

The parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue. The parties must each pay their own costs associated with the mediation.

All communications concerning negotiations made by the parties arising out of and in connection with this dispute resolution clause are confidential and must be treated as “without prejudice” communications.

If Mediation Fails: If thirty (30) days have elapsed after the start of mediation and the dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so. Either party may institute legal proceedings thereafter.

Your Rights: Nothing in this process affects your rights under New Zealand consumer protection law or your right to seek legal advice. Neither party may commence any legal proceedings in relation to a dispute (except where urgent interlocutory relief is sought) unless the above process has been followed.

Security of Our Website

If you violate Our Website, we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

• Modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it
• Link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser
• Download any part of Our Website, without our express written consent, or access to a downloadable pdf is granted by the owner
• Collect or use any product listings, descriptions, or prices
• Collect or use any information obtained from or about Our Website or the Content except as intended by this agreement
• Aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services
• Share with a third party any login credentials to Our Website

Despite the above terms, we now grant a licence to you to:

• Create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
• Copy the text of any page for your personal use in connection with the purpose of Our Website or a Service we provide

Relationship of the Parties

The parties are independent contracting parties, and nothing in this Agreement will make any party the employee, partner, agent, legal representative, trustee, or joint venturer of the other for any purpose whatsoever, nor does it grant either party any authority to assume or to create any obligation on behalf of or in the name of the other.

Miscellaneous Provisions

Severability

If any provision of this Agreement is held to be void or unenforceable by any court of competent jurisdiction:

• If limiting such provision would make it valid, then such provision shall be construed as so limited
• Otherwise the provision will be severed, and the remainder of this Agreement shall continue in full force and effect

Entire Agreement

This Agreement (together with any signed Coaching Agreement) constitutes the entire agreement between the parties concerning the subject matter and supersedes all prior agreements, understandings, negotiations, and discussions, whether oral or written.

Amendment

This Agreement may be modified only in writing, signed by both parties, or as provided in the “Changes to This Agreement” section above.

Assignment

The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

Waiver

No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

Notices

All notices required or permitted under this Agreement shall be in writing and may be delivered by email to the addresses specified below:

Coach: anna@annascape.com Client: The email address you provided during registration

Notices are deemed received:

• If delivered by hand: on the day of delivery
• If sent by post to the correct address: within 72 hours of posting
• If sent by email: within 24 hours if no notice of non-receipt has been received by the sender

Counterparts

This Agreement may be executed in several counterparts, each of which shall constitute an original and all of which, when taken together, shall constitute one agreement.

Rights of Third Parties

This agreement does not give any right to any third party under the Contract and Commercial Law Act 2017 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.

Jurisdiction and Governing Law

This Agreement will be construed in accordance with and governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the courts of New Zealand in connection with matters concerning this Agreement.